What cultural considerations should the employee keep in mind when working with the service user?

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Learning Goal: I’m working on a humanities multi-part question and need an explanation and answer to help me learn.
Learning Resources
Week 6 Case StudiesWalden University. (2020a). Hart City [Interactive media]. Walden University Blackboard. https://class.waldenu.eduWorking With Diverse Service UsersDiller, J. V. (2019). Cultural diversity: A primer for the human services (6th ed.). Cengage Learning.
Chapter 6, “Working With Culturally Diverse Parents and Families” (pp. 120–145)
Chapter 7, “Culturally Sensitive Treatment With Children” (pp. 146-173)
Chapter 8, “Bias in Service Delivery” (pp. 174-203)
Chapter 13, “Working With African American Clients: An Interview With Veronique Thompson” (pp. 315-335)
Ethical Standards for Human Services ProfessionalsNational Organization for Human Services. (2015). Ethical standards for human services professionals. https://www.nationalhumanservices.org/ethical-stan…Promoting Ethical Competence and Cultural Humility in Human Services Organizations
Tervalon, M., & Murray-García, J. (1998). Cultural humility versus cultural competence: A critical distinction in defining physician training outcomes in multicultural education. Journal of Health Care for the Poor and Underserved, 9(2), 117–125. https://go.openathens.net/redirector/waldenu.edu?url=https://doi.org/10.1353/hpu.2010.0233
Winfield, C., Sparkman-Key, N., & Vajda, A. (2017). Professional standards: Embracing preventive ethics in human services. Journal of Human Services, 37(1), 55–62. https://search.ebscohost.com/login.aspx?direct=true&db=edo&AN=125932155&site=eds-live&scope=site&authtype=shib&custid=s6527200
Walter, A. W., Ruiz, Y., Tourse, R. W. C., Kress, H., Morningstar, B., MacArthur, B., & Daniels, A. (2017). Leadership matters: How hidden biases perpetuate institutional racism in organizations. Human Service Organizations: Management, Leadership & Governance, 41(3), 213–221. https://go.openathens.net/redirector/waldenu.edu?url=https://doi.org/10.1080/23303131.2016.1249584To PrepareReview your Course Announcements for possible information related to this week’s Discussion and Assignment.
Review the Week 6 case study. Keep the case study in mind as you review this week’s Learning Resources.
Review the Ethical Standards for Human Services Professionals. With the ethical standards in mind, identify ethical dilemma(s) that are present in the case study. Then, determine if the employee’s behavior is ethical and why or why not.
Review the Learning Resources on promoting ethical competence and cultural humility in human services organizations. Think about strategies you could use, as a leader, to help the employee from the case study develop ethical competence and cultural humility. In addition, consider what policies and procedures you might implement to promote ethical competence and cultural humility throughout the organization.
Find one article from an academically appropriate source that focuses on supervising employees in human services settings. Academically appropriate sources include research articles found in the Walden University Library, papers or articles from reputable agencies or organizations, or government publications. Use the article to support your response regarding how you would respond to the employee, as her supervisor.
By Day 4Post your response to the following questions as they relate to the case study you selected:
What are the ethical dilemmas in the case? Do you believe the employee’s behavior is ethical? Why or why not?
What cultural considerations should the employee keep in mind when working with the service user? Do you believe the employee’s behavior is reflective of cultural humility? Why or why not?
As the employee’s supervisor, how would you respond to help the employee develop ethical competence and cultural humility?
Support your post with specific NOHS ethical standards and at least one article from an academically appropriate source that you found in your own search.
By Day 6Respond to at least two of your colleagues’ posts in one or more of the following ways:
Expand on your colleagues’ postings by offering a new perspective or insight about the employee’s behavior in the case study.
Agree with your colleagues and offer additional (new) supporting information on how to respond to the employee in the case study.
Disagree with your colleagues by respectfully discussing and supporting a different perspective on how to respond to the employee in the case study.

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