analyze the case properly, you must focus on both the issues faced and the environment surrounding the organization featured in the case

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Review the attached case on, IT Service Innovation, and perform your analysis of the case. Case Ghoshal, S., & Roy, R. K. (2017). Anatomy of an Innovation in IT Service. SAGE Publications. (Hunt Library) (Links to an external site.) Your analysis should follow the SCM Case Analysis Guide (also attached), be between 4-5 pages, excluding the cover page, and formatted in APA style. Follow the requirements in the nine steps as specified in the SCM Case Analysis Guide. Be sure to examine the rubric to identify specific grading criteria. To analyze the case properly, you must focus on both the issues faced and the environment surrounding the organization featured in the case. This process, an applied form of the scientific method, will also contribute to your development of important personal analytical and business writing skills. You can use additional references so long as the case study is cited.

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