What data analytics tools did Rick Albany use to capture and analyze the data in this case?

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Read the case study attached below, and provide your response for the following questions.
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1. What data analytics tools did Rick Albany use to capture and analyze the data in this case?
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2. What is fishbone analysis? How does it help in decision-making?
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3. How effective was data-driven decision-making in this case?
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Guidelines:
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1. Double spaced with 12-point Times Roman font and 1” by 1.5” margins.
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2. Summarize the case study questions in your own words. Direct quotes should be used minimally.

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